Returns
You can return any item purchased on www.themizuri.com within 14 days of the delivery date. To be eligible for return, please make sure that the item is in perfect, unused, unwashed, and undamaged condition with all original tags and labels attached to the garment.
Returns that do not meet our policy will not be accepted and will be sent back to you.
Self-Served Returns
If you have an account with with us, please follow the link below to log in to your customer account and submit a return request from there.
Once your return request is approved, you will receive a confirmation email.
Alternatively, you can use a Return Form, as outlined below.
Return Form
If you do not have a customer account, you can fill in and print the form, attach it to the shipment and send a copy to the e-mail address contact@themizuri.com.
Return Address
To facilitate an efficient return process, we kindly request that you promptly return the item to the following address:
THE MIZURI Veronika Brzezowska
ul. Leszczynowa 18/2
05-506 Magdalenka
POLAND
Phone number for the courier: +48 577118228
The customer is responsible for the returned items until they safely reach us and covers the return shipping costs. When shipping your return, make sure the parcel is well secured to avoid any damage.
Refund
Your refund will be issued within 7 business days of receipt of the goods through the original payment method. You will receive an email confirmation when your return has been completed.
Contact
For any additional information, please reach us at contact@themizuri.com.